1. What is a Consumer Operated Drop-In Center?

Consumer operated services that are administratively operated by mental health consumers and emphasize self-help as their operational approach. Consumer operated services help individuals see what is possible for themselves and for others. People see that recovery is real and possible. They can see it in the people surrounding them.


Frequently Asked Questions |

Guidelines, Philosophy and Methods are set forth by SAMHSA (Substance Abuse and Mental Health Service Administration).                        A detailed pdf can be found by clicking (here) outlining Evidence Based Practices of Consumer Operated Service Centers.

2. What will be our status compared to licensed Psychologist and Family Counselors?

It is legal in most states to have Peer Support Specialists to conduct peer to peer support. Kentuckiana allows program training to practice therapy. Although, this is very basic and generalized and not as extensive as training learned by a psychologist. Some problems will be beyond our scope of practice and it is our ethical responsibility to suggest an advanced level of care for said clients.

3. What are possible functions of consumer-operated services?

Consumer-operated services have diverse sets of practices, but research has recognized four basic types of functions: mutual support, community building, providing services, and advocacy. Some consumer-operated services assume all four of these functions; others emphasize only some of them. Please refer to our "About Us" main page for further details or click on link to be redirected.

4. What is the program structure?

Program structure refers to how programs are organized and operated. A consumer-operated service includes the following structural attributes: It is guided by consumers, the people who use the service; It is ran by its membership; Leadership is participatory; Participation is voluntary; The structure is planned with both physical and emotional safety in mind.

5. What is our operational process?

Operational Process refers to the services offered and the methods of providing those services including these: Peer support through relationship building and informal and structured interactions. Meaningful roles and opportunities for everyone. Peer mentoring and teaching.

6. What methods will the R&R Inc. use?

Transactional Analysis, Client Centered therapy, Gestalt Therapy, Reality Therapy, Religious and Metaphysical orientation.

8. Why is autonomy and peer leadership so important?

To promote equity and reciprocity in relationships. Consumer operated services try to minimize or eliminate power differentials inherent in relationships between the workers and clients in traditional mental health services; Reduce pressure to conform to standards, practices, and values that are not consumer driven, and sometimes not even consumer centered; and function as centers of opportunity for empowerment and leadership development.

7. Can anyone who has received counseling, for example, marriage counseling be considered a consumer?

By definition, peer support happens among individuals who share common experiences.

9. Are there roles for non-consumers or outside supporters?

Yes. There are a number of necessary and valuable roles for non-consumer supporters and partners. In addition to being friends, allies, advocates, and champions; Specific role interest are included within the following specialties- Funding & Contracting, Sponsorship/Fiscal Agency, Mentoring and Collaboration. 

1. The first interview is known as Intake; here we determine what kind of problem the client has and whether or not we can assist them. Answer any questions they have about our background or training. Determine what kind of help we will provide, payment, clarify that we will not get rid of the problems and make a brand new person. What we offer to do is help them live with their problems or find the solutions themselves. 


2. Everything a client tells us is confidential; This means we do not discuss specific cases outside our office, even with our own family. We make sure clients understand this, explain we will keep personal records that can only be reviewed by authorized personnel only.

The only information that will be shared outside of the confidential realm, are threats or behavior to harm one’s self or another person. The local authorities or trained individuals will be notified at this point and case evaluation for continued service will be conducted.


3. The following practices are not to be used at all in SOUL Clinics: hypnosis, drugs of any kind, faith healing, tarot reading, palmistry, or other methods of fortune telling, reading aura, any radical or potentially dangerous methods of therapy for which you have not been trained.


4. We are helping people find their own truth and values. We can discuss our beliefs with the client as long as we discuss their beliefs but do not try to tell them that the answers that work for us are going to work for them. Especially don’t impose our values or standards on the client as this could add guilt feelings and further confusion to other problems.


5. If you are in doubt about whether a method or practice can be used in SOUL Clinic, check with SAMSHA first. If a new idea seems like it would really be useful, then we will probably not only let you use it but let other consumer-operated services know about it.



Philosophy and Methods

1. The source of a person’s problems and their solutions are in themselves not in other people or outside sources over which they have no control.


2. Most of a person’s “hang-ups”, problems, and negative emotions are habits they have acquired in their life rather than inborn characteristics. They can be changed.


3. A person can only change or be helped to change when they admit they have a problem and decide they want to do something about it. You cannot help a person who does not want to help themselves.


4. All of the techniques we recommend for disengaging a person from negative habits stress self-understanding or self-knowledge. The person must learn to recognize what he is doing or believing that causes the problems, and get in touch with their own feelings, especially those that they are not admitting to themselves. This may or may not involve remembering events and experiences from their childhood.


5. People are generally happier and more successful the more they live in the present rather than the past or future. Several methods are given focusing attention or awareness in the “Here and Now”. Most group therapy techniques also emphasize dealing with present feelings, attitudes, conflicts, etc., rather than endlessly discussing past failures and worries about the future.


6. The attitude of the counselor toward the client is the most important part of therapy. The counselor must get involved, care, respect, and trust the client as a person, give “warm strokes”, be loving. The more you can think of the other person as yourself, get into their shoes, understand where they are coming from, the more you can help them. This is in contrast with the traditional psychiatric approach where the therapist stays aloof and uninvolved.


7. The person who is causing themselves problems with their behavior needs to learn better ways to behave. It’s not enough just to remove negative habits. The client must decide on new habits to fill the void. Referring to the Reality Chart, the change must go beyond revelation (learning about him/herself) to the manifestation stage (changing his/her behavior) and move toward realization.


8. All the methods in SOUL stress positive thinking, the concept that a person is limited only by their beliefs and efforts. Success takes work and effort, of course but the person who believes they can succeed is most likely to put out the needed effort. The person who expects to fail rarely tries very hard. One of the best ways to help a person have faith in them self is for you to have faith in them. This has to be real, you can’t “fake it”.


9. It is important to deal with all aspects of a person, intellect, understanding, feelings and emotions, physical body and social relationships. All of these relate to and affect each other. Some of the methods and techniques work best in one area and some in another. This is why we believe a combination of approaches, as long as they are consistent, is better than sticking to just one way.


10. The most basic decision a person makes is whether they will be a “winner” or “loser” in life; their self-image, way of confronting the universe. A loser isn’t aware they have decided to be a loser. They might say they try but things always go wrong, people take advantage of them, etc. They have good ideas but never seem to be able to manifest them.